Refund Policy

Last updated: October 7, 2026

At Cuddle & Glow, we want you to be satisfied with your purchase. Eligible items may be returned within 14 days of delivery, subject to the conditions below.

1. Return Eligibility

You may request a return within 14 days of the date your order was delivered.

To be eligible for a return, the item must be unused, in its original condition, and include its original packaging and any accessories, components, manuals, or other materials supplied with it, where applicable.

Items that are returned damaged, used, altered, installed, or incomplete may not qualify for a refund, except where the issue results from a defect, damage in transit, an incorrect item being supplied, or where otherwise required by applicable law.

2. How to Start a Return

Before returning any product, please contact us at:

support@cuddleandglow.com

Please include your order number, the item you wish to return, and the reason for the return. We may request photographs or other information where reasonably necessary to assess the request.

If your return is accepted, we will provide you with the applicable return instructions, including where the product should be sent.

Please do not send a return to the address shown on the original shipment or to our business address unless we specifically instruct you to do so. Products returned without following the provided return instructions may experience delays in processing.

3. Change-of-Mind Returns

If you return an eligible item because you changed your mind, ordered the wrong item, or otherwise no longer want the product, you are responsible for the cost of returning the item, unless otherwise stated by us or required by applicable law.

Original shipping charges, if any, are non-refundable except where required by applicable law.

We recommend using a trackable shipping method for customer-arranged returns.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged or defective, or if you receive an incorrect item, contact us at support@cuddleandglow.com as soon as reasonably possible and provide your order number together with photographs or other relevant information.

Where we confirm that an item is damaged, defective, or incorrect, we will provide an appropriate remedy in accordance with applicable law and our return instructions. You will not be required to bear return shipping costs for a confirmed damaged, defective, or incorrect item.

5. Refunds

Once an eligible return has been received and inspected, we will notify you whether the refund has been approved.

If approved, the applicable refund will be issued to your original payment method.

Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund after it has been issued by us.

6. Exchanges

We do not guarantee direct exchanges.

If you would like a different product, size, color, style, or variant, please contact us at support@cuddleandglow.com before returning your original item so that we can advise you on the available options.

7. Non-Returnable Items

Certain items may not be eligible for return, including:

• Gift Cards;
• personalized, customized, or made-to-order products, where applicable; and
• items that cannot be returned under applicable law or that are expressly identified as final sale before purchase.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Gift Card purchases are non-refundable except where required by applicable law. Products purchased using a Gift Card remain subject to this Refund Policy.

8. Cancellations and Order Changes

If you need to cancel or modify an order, please contact us at support@cuddleandglow.com as soon as possible.

We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be cancelled or modified once processing or fulfillment has begun.

If an order has already shipped, the applicable return process will apply.

9. Consumer Rights

Nothing in this Refund Policy limits or excludes any rights or remedies available to you that cannot lawfully be limited or excluded under applicable law.

10. Contact

For questions regarding a return, refund, damaged or incorrect item, or this Refund Policy, please contact:

Cuddle & Glow
Website: www.cuddleandglow.com
Email: support@cuddleandglow.com